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Customer satisfaction is the key to a sustainable business success. Therefore a responsive and reliable after sales service - meeting customer expectations - is crucial to retain customer loyality.


Our customer is a worldwide Hidden Champion within Charging Business.

Main Tasks

  • Create, update and execute the after sales service business plan

  • P&L responsibility

  • Definition and reporting of KPIs demonstrating the performance of the service organisation

  • Expand the service business to the NA market and additional markets at a later stage

  • Recruit and build the team according to the business plan

  • Define the service offering and products

  • Define, establish and control the necessary partnerships

  • Optimize and redefine the service processes internally and towards customers

  • Push digitalization effort to become more efficient

  • Interact and align with all other departments 

  • Representation of the company to customers on all level


  • Extensive experience in product after sales service in an international environment

  • Proven managerial experience

  • Strong technical background

  • German and English speaking, Italian is a plus

  • Hands on mentality and self-driven personality

  • Experience in digitalization of service



Renate Schuh-Eder
089 452 4496 - 14 http://www.schuh-eder.com

We are looking for any qualified candidate, regardless of gender.

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