Goal

Customer satisfaction is the key to a sustainable business success. Therefore a responsive and reliable after sales service - meeting customer expectations - is crucial to retain customer loyality.

Company

Our customer is a worldwide Hidden Champion within Charging Business.

Main Tasks

• Create, update and execute the after sales service business plan

• P&L responsibility

• Definition and reporting of KPIs demonstrating the performance of the service organisation

• Expand the service business to the NA market and additional markets at a later stage

• Recruit and build the team according to the business plan

• Define the service offering and products

• Define, establish and control the necessary partnerships

• Optimize and redefine the service processes internally and towards customers

• Push digitalization effort to become more efficient

• Interact and align with all other departments 

• Representation of the company to customers on all level

Requirements

• Extensive experience in product after sales service in an international environment

• Proven managerial experience

• Strong technical background

• German and English speaking, Italian is a plus

• Hands on mentality and self-driven personality

• Experience in digitalization of service

 

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We are looking for any qualified candidate, regardless of gender.

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